At North x Northeast Trading Company, we take pride in offering bold coffee, thoughtful gifts, and curated goods that reflect meaningful global connections.
We want every purchase to be a positive experience. Our refund and return policy is designed to be fair, transparent, and appropriate for the products we offer.
1. Coffee & Consumable Products
For food safety and quality assurance, all coffee and other consumable products are final sale and cannot be returned or exchanged for reasons such as personal taste or preference. However, if your order arrives damaged, defective, or incorrect, please contact us within 7 calendar days of delivery at ambassador@nxnetrading.com. Include your order number, a description of the issue, and photographs when available. We will review your concern and, when appropriate, offer a replacement, refund, or other reasonable resolution. Nothing in this section limits your rights under applicable consumer protection laws.
2. Nonfood Merchandise & Curated Goods
Eligible nonfood merchandise, including mugs, accessories, and KingstonReilly curated goods, may be returned within 14 calendar days of delivery, provided that:
- The item is unused, unworn, and in its original condition.
- Original packaging, tags, and accessories are included when applicable.
- Proof of purchase is available.
- The item is not designated as final sale or otherwise excluded from returns.
To initiate a return, please contact ambassador@nxnetrading.com within the 14-day return window and include your order number and reason for the return.
All returns require prior authorization. Once approved, NTC will arrange complimentary pickup within our designated local delivery service area. Returned items are subject to inspection before a refund is approved. Nothing in this policy limits rights or remedies available under applicable law.
3. Gift Sets & Bundled Products
Gift sets and bundled products containing coffee or other consumable items are generally considered final sale for food safety and quality assurance purposes. If your gift set arrives damaged, defective, incomplete, or incorrect, please contact us within 7 calendar days of delivery at ambassador@nxnetrading.com.
Please include your order number, a description of the issue, and photographs when available.
NTC will review your concern and determine an appropriate resolution, which may include:
- Replacing an affected component of the gift set.
- Replacing the complete gift set.
- Issuing a partial or full refund, as appropriate.
Gift sets containing only nonfood merchandise may qualify for returns under our 14-day nonfood merchandise return policy, provided all eligibility requirements are met. Nothing in this policy limits any rights or remedies available under applicable law.
4. Damaged, Defective, or Incorrect Orders
We carefully prepare every order and want you to be satisfied with your purchase. If an item arrives damaged, defective, incomplete, or incorrect, we want the opportunity to make it right.
Please contact ambassador@nxnetrading.com within 7 calendar days of delivery and provide:
- Your order number.
- A brief description of the issue.
- Photographs of the affected product and packaging, when available.
After reviewing your concern, NTC will determine an appropriate resolution, which may include a replacement, exchange, partial refund, or full refund. When a return or exchange is necessary, NTC will coordinate complimentary pickup within our designated local delivery service area. We may request additional information to help resolve the issue efficiently. The 7-day reporting period does not limit any rights or remedies available under applicable law.
5. Refund Processing
Once an eligible return has been received and inspected, or another refund has been approved, North x Northeast Trading Company will notify you of the outcome. Approved refunds will be issued to the original payment method used at checkout, unless otherwise required by applicable law. NTC will generally initiate approved refunds within 5 business days of approval. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution. For eligible nonfood merchandise returns, refunds are subject to receipt and inspection of the returned items.
For damaged, defective, or incorrect orders, a refund may be approved without requiring the product to be returned, at NTC’s discretion and subject to applicable law. If you have questions about the status of an approved refund, please contact ambassador@nxnetrading.com and include your order number.
6. Local Delivery & Return Arrangements
North x Northeast Trading Company currently offers free local delivery within designated service areas in the Kansas City metropolitan region, Lawrence, and Topeka, subject to delivery eligibility. For eligible nonfood merchandise returns, customers must contact ambassador@nxnetrading.com within 14 calendar days of delivery to request return authorization. Once a return is approved, NTC will coordinate complimentary pickup at a mutually agreed-upon date, time, and eligible location within our designated local delivery service area. Returned merchandise must meet the eligibility requirements outlined in this policy. Refunds will be processed following receipt and inspection of the returned items. Customers should not independently ship or return merchandise without prior authorization and instructions from NTC. For damaged, defective, incomplete, or incorrect orders, NTC will coordinate an appropriate resolution, including pickup when necessary. Standard shipping is not currently available through our online storefront. Nothing in this policy limits rights or remedies available under applicable law.
7. Final Sale Exclusions
To protect product quality, safety, and the integrity of our curated collections, certain purchases are considered final sale.
Unless otherwise required by applicable law, or necessary to resolve a damaged, defective, incomplete, or incorrect order, the following items are not eligible for return or exchange:
- Coffee and other consumable products.
- Gift sets or bundles containing consumable products.
- Merchandise that has been used, worn, altered, or damaged after delivery.
- Personalized or custom-made products.
- Products clearly identified as final sale at the time of purchase.
Final sale exclusions do not prevent customers from contacting NTC regarding product defects, fulfillment errors, or other concerns covered by applicable consumer protection laws. If you are unsure whether a product is eligible for return, please contact ambassador@nxnetrading.com before initiating a return request.
8. Contact Us
Questions about an order, return, exchange, or refund? We’re here to help.
North x Northeast Trading Company
Email: ambassador@nxnetrading.com
Website: https://www.nxnetrading.com
When contacting us about an existing purchase, please include your order number and a brief description of your request so we can assist you efficiently. We appreciate your business and the opportunity to make every NTC experience a positive one.