Privacy Policy

North x Northeast Trading Company (NTC) respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains how we collect, use, share, retain, and protect information when you visit our website, purchase products, create a customer account, subscribe to future communications, or contact us. Our website supports online shopping, secure payment processing, free local delivery within designated service areas, and inquiries about our products and services. We collect and process personal information as necessary to operate our business, fulfill customer requests, maintain website functionality, and comply with applicable legal obligations.

Effective Date: October 19, 2026

1. Information We Collect

North x Northeast Trading Company (NTC) collects personal information when you interact with our website, purchase products, create an account, subscribe to future communications, or contact us. Depending on your interaction with our website, the information we collect may include:

• Contact information: Name, email address, telephone number, and other details you voluntarily provide.
• Order information: Products purchased, quantities, transaction amounts, order history, and order status.
• Billing and delivery information: Billing address, delivery address, and information necessary to process and fulfill your order.
• Customer account information: Account details, login credentials, preferences, and purchase history.
• Subscription information: Email addresses voluntarily submitted through our website’s subscription form.
• Inquiry information: Details submitted through contact forms, partnership inquiries, coffee service requests, or customer support communications.
• Technical information: IP addresses, browser information, device characteristics, cookies, and website activity information that may be collected through our website, hosting environment, or supporting technologies.

We collect information directly from you and, where applicable, automatically through the technologies necessary to operate and secure our website. We seek to collect only information reasonably necessary for legitimate business purposes, customer service, and compliance with applicable law.

2. How We Use Your Information

NTC uses personal information to operate our business, provide products and services, and maintain positive customer relationships. We may use information for the following purposes:

• Processing payments and fulfilling customer orders.
• Coordinating free local delivery within our designated service areas.
• Sending order confirmations, receipts, delivery updates, and other transaction-related communications.
• Managing customer accounts and purchase histories.
• Responding to questions, customer service requests, partnership inquiries, and coffee service inquiries.
• Maintaining subscription interest lists for potential future NTC communications.
• Improving website functionality, accessibility, security, and customer experience.
• Detecting, preventing, and investigating suspected fraud, unauthorized activity, or security incidents.
• Maintaining business records and complying with applicable legal, financial, and regulatory obligations.

Providing an email address through our subscription form is voluntary. NTC is currently collecting subscription information for potential future communications and has not yet implemented an active email marketing campaign. If we begin sending promotional communications, we will provide appropriate information about those communications and applicable unsubscribe or opt-out options. We do not use personal information for purposes that are materially incompatible with those described in this policy without providing any notice or obtaining any consent required by applicable law.

3. Orders, Payments & Local Delivery

When you place an order through our online storefront, NTC collects information necessary to process your purchase and coordinate fulfillment. Our website uses WooCommerce to support online shopping, order management, and customer account functionality. Payments are processed through payment service providers, including GoDaddy Payments, using the payment methods available at checkout. Payment service providers may collect and process payment card details, transaction information, and other information necessary to authorize and complete transactions, prevent fraud, and meet legal requirements. NTC receives transaction and order information necessary to manage purchases, process refunds, maintain business records, and respond to customer inquiries. We do not need to receive or retain full payment card numbers to fulfill these purposes. NTC currently offers free local delivery within designated eligible service areas. We use customer names, delivery addresses, contact information, and relevant delivery instructions to coordinate and complete deliveries. Order and transaction records may be retained for accounting, customer service, dispute resolution, fraud prevention, and legal compliance purposes. For more information about purchases, cancellations, refunds, and delivery, please review our Terms and Conditions and Refunds & Returns Policy.

4. Information Sharing & Service Providers

NTC does not sell personal information as part of its current business model. We may share personal information with third parties when reasonably necessary to operate our business, provide requested services, or meet legal obligations. These parties may include:

• Website hosting and technology providers: Services supporting website hosting, maintenance, security, and functionality.
• E-commerce service providers: WooCommerce and related technologies supporting shopping carts, checkout, order processing, and customer accounts.
• Payment processors: GoDaddy Payments and other payment services available through checkout.
• Communication service providers: Services supporting transactional emails, contact forms, customer inquiries, and subscription records.
• Professional service providers: Accounting, legal, technical, and other professional advisers when necessary for legitimate business purposes.
• Government authorities or other parties: When disclosure is required by applicable law, legal process, or a valid governmental request.

We may also disclose information when reasonably necessary to protect our rights, investigate suspected fraud, respond to security incidents, or protect customers and others, subject to applicable law. NTC seeks to work with service providers that maintain appropriate privacy and security practices. If our business operations or technology providers change, the categories of information shared may also change. We will update this policy when appropriate. NTC does not currently operate an advertising program using Google Analytics, Meta Pixel, or other optional advertising-tracking tools configured by us.

5. Cookies & Website Technologies

Our website uses cookies and related technologies to support essential functionality, maintain website performance, and provide a consistent shopping experience. Cookies are small files or identifiers that may be stored on your device when you visit a website. NTC’s website and its supporting technologies may use cookies for purposes including:

• Maintaining shopping cart contents during browsing and checkout.
• Supporting customer login sessions and account functionality.
• Remembering selected website or shopping preferences.
• Supporting payment processing and transaction security.
• Protecting the website against unauthorized activity.
• Maintaining website performance and basic technical functionality.

Our website currently uses WooCommerce for online shopping. WooCommerce and other installed website components may use cookies or similar technologies necessary for their operation. NTC has not yet configured Google Analytics, Meta Pixel, or other optional visitor analytics or advertising-tracking tools. Some hosting, security, payment, or embedded third-party services may independently use technical identifiers or cookies in connection with their functionality. You can generally manage or disable cookies through your browser settings. However, restricting essential cookies may interfere with shopping carts, checkout, account access, or other website features. If NTC introduces additional analytics, advertising, or tracking technologies, we will review our privacy disclosures and any applicable consent requirements before implementation.

6. Data Security

NTC recognizes the importance of protecting personal information entrusted to us. We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we handle and the services we provide. Our website relies on established hosting, e-commerce, and payment-processing technologies to support secure transactions and website operations. Access to personal information is intended to be limited to authorized individuals and service providers who require it for legitimate business purposes. Although we take reasonable steps to protect personal information, no website, electronic communication, or information storage system can be guaranteed completely secure. Customers are encouraged to protect their account credentials, use strong passwords, and notify us if they suspect unauthorized activity involving their NTC account. If you believe your personal information has been compromised in connection with our website, please contact ambassador@nxnetrading.com.

7. Data Retention

NTC retains personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business records, and comply with applicable legal obligations. Retention periods may vary depending on the type of information and the reason it was collected. Examples include:

• Order and transaction records: Retained as necessary for accounting, tax, customer service, dispute resolution, and other legitimate business or legal purposes.
• Customer account information: Retained while an account remains active and for any additional period reasonably necessary for business or legal obligations.
• Customer inquiries: Retained for a reasonable period to respond to requests, maintain communication history, and address follow-up matters.
• Subscription information: Retained while an individual remains on our subscription interest list or until removal is requested, subject to applicable recordkeeping requirements.
• Technical and security information: Retained as necessary for website operation, security monitoring, troubleshooting, and applicable legal requirements.

When personal information is no longer reasonably necessary, NTC will take appropriate steps to delete, anonymize, or otherwise securely dispose of it, subject to technical capabilities and applicable retention obligations. You may contact us to request information about the retention or deletion of your personal information.

8. Your Privacy Rights & Choices

NTC respects individuals’ privacy rights and provides reasonable ways to manage personal information. Depending on your location and applicable law, you may have rights to:

• Request access to certain personal information we maintain about you.
• Request correction of inaccurate or outdated information.
• Request deletion of eligible personal information, subject to legal and operational exceptions.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Request information about how your personal information is used or disclosed.

You may request removal from our email subscription interest list at any time by contacting ambassador@nxnetrading.com. If NTC begins sending promotional emails, those communications will include applicable unsubscribe or opt-out instructions. Some information may need to be retained even after a deletion request, including records required for accounting, tax compliance, transaction documentation, fraud prevention, or other lawful purposes. To submit a privacy-related request, email ambassador@nxnetrading.com with a description of your request. We may request reasonable information to verify your identity before providing access to, modifying, or deleting personal information. NTC will review and respond to privacy requests in accordance with applicable law.

9. Third-Party Websites & Services

The NTC website may contain links to external websites, supplier resources, social media platforms, payment services, or other third-party content. These external services may operate under their own privacy policies, terms of use, and information-handling practices. NTC does not control the privacy practices of independently operated third-party websites or services. We encourage visitors to review the privacy policies of external services before providing personal information. Links to suppliers, artisans, community organizations, or business partners are provided for informational or commercial purposes and do not necessarily indicate that those organizations share NTC’s privacy practices. Where third-party services are integrated into our website, information may be processed by those providers as necessary to deliver the relevant functionality.

10. CHANGES TO THIS PRIVACY POLICY

NTC may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, technology providers, privacy practices, or applicable legal requirements. When changes are made, we will publish the updated policy on this page and revise its effective date when appropriate. If changes materially affect how personal information is handled, we will provide any additional notice or obtain any consent required by applicable law. We encourage customers and website visitors to review this Privacy Policy periodically to remain informed about our information-handling practices.

11. CONTACT INFORMATION

If you have questions about this Privacy Policy, how NTC handles personal information, or how to exercise applicable privacy rights, please contact us.

North x Northeast Trading Company

Email: ambassador@nxnetrading.com

Website: https://www.nxnetrading.com

Please include a brief description of your question or request so we can assist you appropriately. We appreciate the trust you place in North x Northeast Trading Company and remain committed to responsible, transparent business practices.